Value Moments Workshop

Half-day practical workshop delivered by Ethos Consultancy focusing on the launch of a new customer experience mapping concept - Value Moments.

Workshop Agenda

Title

Value Moments: Aligning and focusing an organisation's efforts in the areas that contribute most to a "perfect" customer experience

Location

Le Royal Meridien, Abu Dhabi

Delivered By

Ethos Consultancy

Duration

3.5 hour practical workshop

Facilitator

Robert Keay - Managing Director of Ethos Consultancy

Overview of Value Moments Workshop

Value Moments is the product of extensive research conducted over the past three years in the field of customer experience. Each moment within a customer's experience is not equal yet organisations time and again fail to understand this when conducting research whilst determining customer satisfaction or assessing service performance. Learn how to identify the Value Moments within the customer experience journey through this workshop. Value Moments is an essential yet practical approach for any organisation to follow in order to exceed customer expectation and drive sustainable customer loyalty.

Value Moments Workshop Agenda

• Introductory presentation to Value Moments
• Background to Value Moments concept
• Value Moments Customer Experience Mapping
• Value Moments Implementation Process
• Value Moments Measurement & Reporting tool