Employee Engagement Workshop

Employee Engagement during tough times: Leadership and management that ensures an engaged and energised customer.

Workshop Agenda

Title

Employee Engagement during tough times: Leadership and management that ensures an engaged and energized customer

Location

Park Rotana Hotel, Abu Dhabi

Delivered By

Don Hales

Duration

3.5 hours practical workshop

Overview of Employee Engagement Workshop

If employees are not engaged their daily effort can be counterproductive to the customer’s experience. Successful communication in customer service hinges on more than knowing your product or business. Really effective interaction with your customers is supported by knowledge of differing intellect styles and their impact on successful relationships. Engaged employees are better equipped when interacting with your customers.

Employee Engagement: Laying the Groundwork

Employees that are engaged in their role are in a better position to develop and maintain relationships with your customers. And it's this relationship that will improve your conversion, loyalty and retention metrics. This workshop focuses on strategies that will help organisations move from employee engagement to customer engagement. Balanced employees are more productive, more resilient and more resourceful. This in turn means they are more creative, innovative and solve problems better than those who are stressed, strained and overworked. Employers that overwork and underpay employees so as to compensate for recessionary cutbacks risk losing that creative instinct, which is the very essence of what would help them excel during an economic downturn. Right now, more than ever, you need your employees to be at their best, you need your employees to be engaged.

Customer Engagement: Building the Relationship

Valuable and lasting customer relationships only form around organisations that demonstrate a rich understanding of its audience or target market, in ways that touch those members so persuasively that they are keen to experience the relationships again, and again. To attain that level of customer engagement, the organisation must first profoundly understand what needs its customers have; then decide which of those needs it makes sense for it to attempt to answer and what medium are best in achieving this objective.