Customer Service Week Forum
Customer Service Week Forum is the UAE's largest gathering of customer service opinion formers, academics and business leaders in 2010. Under the Patronage of H.H. Lieutenant General Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, Government of United Arab Emirates, the objective of the Customer Service Week Forum is to grow and raise customer service standards through awareness, education and sharing of international best practice.
This two day conference, which also includes four Customer Service Week Workshops will take place in the Park Rotana Hotel, Abu Dhabi on June 22 and 23.
Book your delegate pass for the Customer Service Week Forum now and receive a free copy of Robert Keay's new book, Value Moments: Discover what your customers really value – then deliver it.
Forum Day 1 - June 22 2010
Day one of the Customer Service Week Forum will commence with an opening address by H.H. Lieutenant General Sheikh Saif Bin Zayed Al Nahyan followed by keynote presenatations by both local and international organisations, as well as local Government.
Topics covered include "Embracing Customer Service and Creating a Citizen-Centric Government" and Robert Keay who will speak about "Aligning and focusing an organisation’s efforts in the areas that contribute most to a 'perfect' customer experience".
Full Agenda for Forum Day One
Forum Day 2 - June 23 2010
Day two of the Customer Service Week Forum includes international speakers such as Don Hales from Customer Service World and Philip Forrest from The International Customer Service Institute.
Topics under the spotlight on day two include "The Real Leadership Challenge - Creating, maintaining and measuring a sustainable service quality culture" and the Institute for Citizen-Centered Service will discuss "The impact of economic turmoil on citizens and how Governments have responded to these challenges".
Full Agenda for Forum Day Two
In Association with
The Institute for International Research (IIR) is part of Informa plc, the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has more than 150 offices in more than 40 countries, employs over 9,000 staff globally and is the largest publicly owned organiser of conferences and courses in the world with an output of over 10,000 events annually. For more than 35 years IIR has been the leader in facilitating business knowledge and skills delivered through cutting edge conferences, training programmes and industry led exhibitions.